SHIPPING POLICY

Processing and Shipping Time:

There is a 24-48 hour processing time for all orders, with most orders sent out for delivery within 24 business hours. However, all Hardware and Accessories may take longer to ship out. We strive to ship orders out as quickly as possible with processing priority to customers with paid shipping. An email tracking will automatically send out when the package is ready for shipment.

Please Note: During the holiday season and after holiday sales, processing can take up to 72 business hours. Our team works with you in mind to ensure you receive packages as soon as possible. We greatly appreciate your patience.

We process orders from 9AM PST - 4PM PST on weekdays.

We do not process orders on Saturday and Sunday and U.S Federal Holidays.

Shipping Destinations:

We ship to all 50 States in the U.S, Puerto Rico, Guam, U.S Virgin Islands, APO and FPO addresses. For armed forces, please select APO/FPO addresses for the correct shipping method.

Please note: Certain orders will be shipped to the cardholder's verified billing address. If we are unable to verify this address, the order may be cancelled without notice. Additionally, certain high quantity or dollar amount orders will be shipped with signature confirmation. (Someone must be available to sign for the package or it will not be delivered to your shipping address).

Estimated Transit Times:

USPS First Class Mail ("snail mail") 4-10 business days* in transit

USPS Priority (standard shipping) 2-4 business days* in transit

USPS Operations Schedule: Monday - Saturday

APO/FPO: For orders shipped to military addresses, the shipment can take up to 14 days in transit.

Refund For Shipping Charges:

Shipping charges are non-refundable. Refunds are only applied to products that are returned to our facility. If the return of your package incurred any types of return fees, those charges will be deducted from your refund for the returned items.

Delayed Shipments:

We cannot guarantee transit times once your order leaves our facility and shipping fees are non-refundable through us.

USPS offers speedy and reliable service at a low cost. However, they can and will occasionally make the mistake of mis-routing a package. Unfortunately, these errors are out of our control and we are not responsible for errors or delays by USPS.

For more information, please contact USPS directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier:

USPS® Customer Service

Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim

Hours of Operation

Monday - Friday 8 AM - 8:30 PM ET

Saturday 8 AM - 6 PM ET

https://www.usps.com/help/welcome.htm

Order Tracking:

Once your order has been shipped, the tracking number will be sent to the email address that was registered to your account. This information can also be viewed when logged into your account in the "my account" page.

Please do not be alarmed if the delivery confirmation (USPS version of tracking) for your package has not updated in a few days. USPS delivery confirmation does not update until the package has reached a sort facility or your local post office. There are no updates in between. All delivery issues should be addressed with your local post office.

Incomplete or Incorrect Address Submissions:

Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.

Lost Shipments:

Lost or undelivered packages are not the responsibility of Puff Vapors LV and any issues arising from packages not received must be resolved by the customer with the postal carrier in use.

Have more questions or concerns? Please contact us by emailing info@puffvaporslv.com.